Thank you for shopping at Sandbanks Beach! To ensure a smooth experience, please read our returns policy carefully. Because our store features a mix of exclusive custom-made Sandbanks apparel and curated affiliate partner products, the return guidelines depend on the type of item you purchased.
1. The Sandbanks Collection (Apparel, Bags & Headwear)
All of our exclusive Sandbanks branded items are custom-made on demand specifically for you as soon as you place an order. Because we do not hold bulk inventory, our return policy strictly aligns with our production partner’s guidelines.
Damaged, Defective, or Misprinted Items
We pride ourselves on quality! If your item arrives damaged, defective, or with a manufacturing error, we will gladly offer a free replacement or a refund.
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Timeframe: You must contact us within 30 days of receiving the product.
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How to Claim: Email us at Email Support with your order number, a brief description of the issue, and clear photos showing the defect. We will arrange a replacement at no cost to you.
Packages Lost in Transit
If your package is lost in the mail, please contact us no later than 30 days after your estimated delivery date. We will cover the costs of replacing orders confirmed as lost by the shipping carrier.
Buyer’s Remorse & Sizing Issues
Because each item is printed uniquely for you, we do not offer returns, refunds, or exchanges for buyer’s remorse, changing your mind, or ordering the wrong size/color. * Tip: Please double-check the detailed sizing charts provided on every product page before placing your order to ensure the perfect fit!
Incorrect Address & Unclaimed Packages
If an incorrect shipping address is provided by the customer, or if a package goes unclaimed and is returned to the production facility, the customer will be responsible for the exact shipping costs required to reship the item.
2. Affiliate Partner Products
Our shop also features hand-picked coastal essentials from trusted affiliate partners.
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When you click a button that says “Buy at [Partner Name]” (such as RunningXpert or Pineapple Island), you are securely redirected to complete your purchase directly on their website.
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Sandbanks Beach does not handle fulfillment, shipping, or returns for these products.
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If you need to return, refund, or exchange an affiliate item, please refer to the specific return policy on that brand’s website and contact their customer support team directly.
Need Help?
For any issues regarding a custom Sandbanks order, please reach out to our team at Email Support. We are always happy to help our coastal community!
